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IDme FAQs

Faq’s

Yes, IDme has followed the rules and guidelines set by ARNECC in relation to identifying customers.
Yes, IDme is available nationally.
Yes, you must be a client of MSA to use IDme. Or you can be a mortgage broker who submits loan applications to a lender client of MSA.
You can sign in to IDme using an account username and password, allocated to you by MSA.
Currently, idme works on iPhone 4s and above and iPad with minimum iOS Version 8.4 and above and on Android.
Visit the App Stores and search for IDme.
IDme can be downloaded for free. The cost per verification is paid by participating lender clients of MSA. Otherwise you can set up direct account with MSA at a cost of $9.90 (GST inclusive).
Photos taken on idme are saved in the app storage until verified. All the pictures get deleted once verified apart from the client picture.
Photos that are taken in idme are not stored on your device and cannot be accessed in your photo gallery. After you take a photo in IDme, you have the option to re-take or use that photo. You can also delete a document from a client’s profile at any time before verification.
All information on idme is encrypted so your client’s information will be safe. Simply download IDme on your new device to access your IDme account again.
IDme has a large signing panel to sign your name as part of the verification process. Stylus pens are the preferred way to sign, but you can also use your finger.
No, we have set up IDme on systems separate to MSA to ensure security of client information.
MSA complies with the ISO27001 Certification for storing data. Documents entered into IDme are transmitted and stored securely in a write-only, ISO27001 certified private cloud provided database. This database is only accessible for read access via a private VPC, to a few highly privileged administrators. All Data At Rest is secured using the industry certified AES256 encryption, and all Data In Transit is secured end-to-end, using the industry certified TLSv1, TLSv1.1, and TLSv1.2 standards, and offers the highest level of protection possible. All documents ordered as part of the report are encrypted on the server using AES256. All transport between the app and servers is secured using SSL.
With idme on your iPhone you can verify your client’s identity in any location. You can have your client come to your office or you can go to them. If you are unable to arrange to meet in-person with your client, you can use the remote option to conduct verification over a video call.
Each photo provides a preview so that you can check the quality of the photo each time. If it is not up to scratch a re-take option is available until you get it right.
Yes, all incomplete orders are saved within idme for access at a later time.
When you successfully submit a VOI application, you’ll receive a security code in IDme. You’ll then receive an email with a link to view the report. When you follow the link you will be asked to enter the security code to access the report.
Yes. The report is provided in a secured .pdf and can be saved locally.
No, once you verify your client’s identity all pictures are removed from the app. You will be able to see a list of verified reports which summarizes the order including the client’s name, who did the verification, the order id in MSA and which documents were supplied. There is also a code you can use to access the PDF of the report for a limited time.
The reports are stored for a period of 7 years. Following the Model participation rules each report is valid for a period of 2 years.
The code expires after 72 hours.
Once your access code has expired, you can call MSA HelpDesk to receive a new secure code.

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